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FAQ
Buying on Fizno
How to Buy an Item on Fizno
Buying an item on Fizno is simple. Start by browsing through thousands of listings until you find something you’d like to purchase. Once you’ve selected an item, add it to your cart and proceed to checkout. After successfully completing your purchase, the seller will be notified.
Sellers typically ship products within 1-3 business days. If the seller hasn’t shipped your item within this time frame, you can contact Fizno’s customer care team for assistance.
When the seller ships your item, they will upload the tracking information to Fizno, and you will receive an email notification with the tracking number and URL. Please note that shipping delays can occasionally occur. We recommend giving it some time to see if the product reaches its next destination. If you need support at any stage, feel free to reach out to Fizno’s customer care team.
If the product is delivered in a condition different from what was described, take pictures of the item and notify the seller immediately. If the seller does not respond, you can contact Fizno’s customer care team for further assistance.
Buying Disputes
When you purchase an item through Stripe, you’ll use your credit card. All credit card information is securely stored by Stripe. If you encounter an issue with your purchase that cannot be resolved with the seller, you can contact Fizno’s customer care team for assistance or reach out to your credit card company to file a dispute.
Returns
Fizno is completely hands-off with returns and leaves return policy completely up to the seller’s choice. If your product does not arrive as described or damaged. You must contact the seller if there is an issue with your product. if no luck coming up with a resolution then you can reach out to your credit card company and file a dispute. You will need to provide them with the neccesary information to support your claim.
Shipping
Shipping is managed by the seller. Sellers determine the best shipping option based on the size and weight of the item. If you have specific preferences regarding the shipping carrier, please contact the seller directly to ensure they can accommodate your request. Shipping pricing is located directly next to the product pricing on a single product page. The seller can choose to offer a flat rate or free shipping.
Creating a Fizno store
How to Create an Account on Fizno
Step 1: Click “Log In” or “Register” at the top right corner of the homepage. If you can’t find it, use this link: fizno.com/my-account/.
Step 2: Click “Register.”
Step 3: Fill out the registration form with the required information.
Step 4: Agree to the terms and conditions.
Step 5: Verify your account via email or phone.
Step 6: Enter the OTP (One-Time Password) you received into the registration form to proceed.
Step 7: You will be welcomed to Fizno. Click on “Go to Dashboard.”
Step 8: Congratulations! You are now a Fizno user. To create a shop, click “Become a Vendor.”
Step 9: After clicking “Become a Vendor,” you’ll need to upgrade your account to a vendor account and agree to the terms and conditions (including the seller standards).
Step 10: Fill out the required fields and press “Continue.”
Step 11: Enter your PayPal account information to enable payments.
Step 12: You’ve completed registration, and can start listing items!
Fizno Selling Fees
Creating a store and listing new or used items on Fizno is completely free. When an item sells, Fizno collects a 5% commission on the sale price. Sellers are also responsible for any transaction fees associated with payment processing. If you have any questions, please contact support at support@fizno.com.
What types of products can I list on Fizno?
Fizno is an open platform for listing new and used items. You may list anything that is not included in the prohibited items FAQ section.
Fizno Selling Standards
Sellers Standards:
At Fizno, we take marketplace etiquette very seriously. As a seller, it’s essential to display multiple angles of the product you’re listing. You must also clearly show and describe any damage in the product description. As a seller, you are responsible for accurately representing your listing in the description, ensuring the buyer fully understands what they are purchasing. This practice will save you time in the long run by reducing the number of disputes. Maintaining clear communication between you and potential buyers by answering all questions in regards to products. This will help maintain great customer relationships and help maintain good seller ratings.
Fizno Fraudulent & Scamming Policies
Fizno strictly prohibits any form of scamming or fraudulent activity. Our team is committed to maintaining a safe marketplace for all users. If a user is found engaging in fraudulent behavior, their account will be terminated, and we will take necessary measures to prevent them from accessing the site again.
How do I report an item that is fake, fraudulent, or suspicious?
Reporting an item on Fizno is simple. On each listing, you’ll find a “Report Item” button located below the price. Click this button to report the item and provide additional information in the comment area to help us understand the issue and address it appropriately.
Fizno International Shipping Policy
At this time Fizno’s platform is only used within the US. If you have questions about having a product shipped internationally. You must contact that specific vendor outside of the platform to discuss international shipping options. With this being said, Fizno will soon allowing international use and shipping.
Fizno Prohibited and Restricted Items
Adult Items are prohibited.
Alcohol Items are prohibited. However, you are allowed to sell empty glass, cans or bottles.
Animals and Wildlife – The selling of animals and wildlife are prohibited. Pets and other live animals are not allowed to be listed for sale on our site.
Selling Art – You can sell YOUR original artwork and other artwork that you’re authorized to resell. Your listings must clearly state if the artwork is reproduced and doesn’t violate copyright laws, or trademarks. If you post other artists work you must clearly state who its made by. Replicas must state that its a reproduction within the title and listing description.
Artifacts – You can list authentic artifacts, fossils, and relics, as long as they meet all of the following criteria. If the item has been reworked or modernized in any way, it has to be fully described as such in the listing. The item has to match the time-period category that it’s listed in.
Autographed Items- If you are selling an autograph item, you must sell it with Certificates of Authenticity (COA) or letters of authenticity (LOAS). If the item is a reprint. You must state that it an authorized pre-printed autograph.
Catalytic Converters and Test Pipes – Yes, as long as it has been recertified and it meets the Environmental Protection Agency’s (EPA) requirements for sale. However, if the used catalytic converter hasn’t been recertified, the listing can’t contain make and model information, and it must be listed as scrap metal.
Used Clothing – You may list clothing on the site with the exception of. Used underwear, socks, stained clothing, stained athletic garments.
Debit and Credit Cards – You can NOT sell used debit or credit cards on Fizno.com.
Digitally Delivered Goods Policy – Selling digitally delivered goods are prohibited on Fizno.com
Drugs and Drug Paraphernalia – you can NOT sell drugs or drug paraphernalia.
Electronic and Surveillance Devices – The sale of electronic equipment in the US is regulated by the Federal Communications Commission (FCC). You can’t list equipment prohibited by the FCC, such as a cell, GPS and other signal jamming devices.
Firearms, Weapons, and Knives – Selling Firearms and Weapons are prohibited. Selling Firearm and Weapon parts are prohibited. Knives can be sold however you cannot sell – Automatic knives, Balisong knives, Butterfly knives, Dual-action knives, Gravity knives, Hidden or disguised knives such as air gauge knives, belt buckle knives, lipstick case knives, or writing pen knives, Out-the-front (OTF) knives, Paratrooper knives, Push knives—also called push daggers, punch daggers, punch knives, push dirks, and T-handled knives, Replica or imitation switchblades, Switchblade knives (knives with a blade that open automatically—for example, by pressing a button or through inertia or gravity), Sword canes.
Food Policy – You cannot sell food on Fizno.com
Gift Cards – You can list three types of gift cards on Fizno.com: retail gift cards, paper-based gift certificates, and phone cards for minutes. You should also make sure to include the card’s expiration date in your listing if it has one.
Government, transit, and shipping-related products-You can list vintage uniforms or clothing and accessories such as hats, gloves, hand bags as long as the item is 12 years old or older. No longer used by any transportation company and doesn’t look like any current uniforms or accessories used.
Government documents– You can list antique or vintage government documents more than 90 years old. Items such as birth certificates, ship captains licenses. US passport that were issues more than 25 years ago before the date of sale can be listed.
Hazardous, restricted or regulated materials can not be sold or listed on Fizno.com
Human remains and body parts can NOT be sold on fizno.com
Lockpicking devices– You are not allowed to list or sell lock picking items on Fizno.
Chance listings– You are not allowed to post any chance listings on Fizno.com
Mailing lists and personal information– You cannot sell contact information on Fizno.com
Coupon Policy– You can sell up to $150 or 35 valid, unexpired, original coupons every 40 days. All coupon listings must be valid and original. Electronic coupons are prohibited.
Medical drugs, healthcare– The selling of anything related to medical drugs and healthcare is PROHIBITED on fizno.com
Personal relationships and services– You can NOT offer listings for personal relationships or online.
Police- Related Items – The selling of policy related items is restricted on Fizno.com
Real Estate – The listing of real estate is prohibited on fizno.com
Event Ticket– The selling of event tickets on fizno.com are allowed. The ticket must be legit and 100% usable. If you purchased a ticket from a seller and the event happen to be canceled. Then it is recommended you reach out to the seller with what you should do next. Make sure you understand and get full details before buying tickets from a seller on Fizno.com
Slot Machines– Depending on your current state laws, you may sell slot machines on fizno.com. There are some restrictions and regulations when selling these machines. Please review your state laws when listing these items.
Stamps, currency, and coins– It is prohibited to list counterfeit coins, stamps, equipment to make money on fizno.com. Only real legit stamps and currency and coins are allowed to be listed.
Stocks and other securities– The selling of stocks and other securities are not allowed to be listed on fizno.com
Stolen Property– It is prohibited to sell stolen items on fizno.com. If you have reason to believe something that you see is listed. Please report the item and contact your local law enforcement.
Travel Policy– You cannot list any travel services on Fizno.com
Used Cosmetics– You cannot list any used cosmetics on Fizno.com
Contact support@fizno.com with any inquiries.